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Submit Inquiry. Please login into your control panel and click on the user for which you need to enable BlackBerry Enterprise Services Scroll to the Exchange Info Section. You will receive activation in your mailbox Enabling services on the device: Please ensure that your mailbox has been enabled for use with BES Blackberry Enterprise Service. Coverage: Please ensure that handheld wireless device is on and that you are in an area of wireless coverage. BlackBerry Enterprise Activation From the device, please follow the steps given below: 1.
Click Settings and then Options. Take the Blackberry Activation password you received via email or generated in the control panel and on the handheld go to: Options menu Advanced Options Enterprise Activation 3. Enter your full email address and the activation password. Press the scroll wheel and select Activate. If you are asked for a Server Address, please leave this field blank. Once activation has been initiated, provision of the device may take approximately 15 minutes to complete.
This is because ZCB uses the Zimbra "waitset " command, and must be able to directly connect to the mailstore on which each user resides. This is because of some changes in the indexes of the zdb-file to improve performance.
There are a few common situations where successfully activated devices stop receiving new email, calendar events, and contacts: Some of the BES services are not running, the BlackBerry Agent is not responding, the user may not have initialized, or the device needs to be rebooted. The following sections discuss these scenarios in more detail.
There is a known timing issue with BES where if the database service has not started in a timely fashion, other BES services will not start. If the timing issue preventing other BES services from starting consistently occurs, please contact Research in Motion technical support for information about starting the BES services through a start-up script.
This component is a process that is responsible for retrieving data from the mail server via ZCB. The BlackBerry Controller is not only responsible for launching the Agent processes but it is also responsible for making sure that this process and its multiple threads of execution are functioning properly. If your BlackBerry agent is hanging, please refer to the known issues section of this document for more details.
There are two ways to detect this situation. If this folder exists, there may be files with a. Another way to verify a crash is to look in the BlackBerry Agent Logs. If you search for the string Begin Stack Trace and you find a stack trace for a particular thread, then BlackBerry Agent has most likely crashed. We have an open support case with Microsoft regarding this issue. Please refer to the known issues section of the document for more details. Most of the time, this process will fail.
To manually restart the Agent, use the following steps. Note: It is possible that a user was not properly initialized but the log statements are not similar to those above. If the user is not properly initializing, BlackBerry Agent needs to be restarted using the BlackBerry Controller, using the following steps.
You can check this in the Agent logs. A full reboot of the BlackBerry device may resolve this situation. To fully reboot a BlackBerry device, have the user follow the steps below. Following these steps, the user can restart their device. Once they have restarted their device, enable the wireless connection again.
This article contains information about troubleshooting BlackBerry Enterprise Activation issues. These issues are divided into the following sections:.
If a user is provisioned through the BES Manager but Enterprise Activation fails on the device, the following troubleshooting steps may resolve the issue. Perform a wired synchronization process. When the synchronization process is complete, disconnect the BlackBerry smartphone.
Wipe the device see step 2. Set the Enterprise Activation password for the BlackBerry smartphone user. Type the corresponding email address and the password. Let the BlackBerry smartphone activate. If necessary, restore any missing information from the full backup. Note: Restore only the missing databases, do not use full restore.
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